📦 Standard Delivery, from only £2.99

☎ 0330 111 2323 ✉ Sales@Go2Products.co.uk

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

Orders & Payments

I have a discount code, how can I use it? 

If you have a discount code, please apply on the checkout page before payment.

How can I tell my order was successful? 

After receiving your order, you will receive an order confirmation by email. You can also monitor the status of your order in your my account section at any time.

I haven't received a confirmation email? 

If you have not received the confirmation email, please check your junk folder just in case, otherwise we have to assume that something went wrong and your order was not placed because of this. Our customer service team will be happy to help you check the current status of your payment. 

How can I download my invoice? 

Once your order has been dispatched, you will receive your invoice to the email provided. You can of course download this under the "orders" tab in your account section.

Simply choose the order, click view details, click on the link order status page where you will be directed to your order, where you can download your invoice.

Can I check the status of my order? 

You can monitor the status of your order in your my account section at any time. You will also automatically receive a shipping email notification as soon as your products have been dispatched.

Will I receive an order confirmation?

After receiving your order, you will receive an order confirmation by email. If you do not receive an email within one working day of placing your order, please contact us immediately.

Can I cancel or amend my order? 

After you have placed your order there may be a small window of opportunity to cancel or amend it before it goes into production. If you need to cancel or amend an order please contact our customer service team as soon as possible. We cannot guarantee we will be able to cancel your order but we will do our best to help.

Contact our customer service

Tel: 01728 666470

Email: sales@go2products.co.uk

Monday to Thursday 9am - 5pm

Friday 9am-3pm

Will your roll labels always be in stock? 

Most of the time these labels are stocked ready for next day delivery, we hold huge stocks to allow for this, but sometimes in rare cases we can get a huge influx of orders which can then take a few extra days for delivery. if this happens, our sales team will be in touch regarding your order. 

Delivery & Returns

How can I track my order? 

You can monitor the status of your order in your user account section at any time. You will also automatically receive a shipping notification by email as soon as your products have been dispatched. In this email you will also find the corresponding tracking number for tracking your package.

How long does delivery take & how much does it cost? 

Our aim is to get your labels to you fast. All items, apart from made to order products, are in stock and will be dispatched the same day if ordered before 3pm weekdays, outreach destinations may incur an extra day.

Premium 24 Hour Delivery

We use either APC, DPD or a Royal Mail Tracked 24 service depending on the weight of your package. The moment your parcel has been dispatched, we will keep you advised with its progress via email and text message (if a mobile number is provided). We usually request a signature.Our Premium delivery is available to all UK postcodes from £4.25, however, if your order is over £50.00 then this is FREE.

Economy Delivery

UK customers pay just £1.99 for the 1st 40 sheets (Packs of 20) and 30p for subsequent sets to a maximum of 120 sheets. Please note, packages of value may require a signature, at our discretion. Our economy is either via a Royal Mail 48 large letter (up to 60 sheets) or a jiffy bag (up to 200 sheets). This service is aimed at 2-3 working days but sometimes can take longer.

AM Deliveries

AM deliveries Monday to Friday are available from just £9.99, if you place your order on a Friday and need them on Saturday, then there is an option for a Saturday delivery for just £9.99.

Delivery to Outreach Destinations

We use DPD for our courier services to outreach locations, but are usually a 2 working day service at a cost of £14.99.

Made To Order Delivery

Any made to order items we aim to dispatch within 48 hours, unless new tooling is involved which will delay this by an extra day or two.

If I order different products, will they all arrive together?

In most cases yes, we guarantee that you will receive your orders as soon as possible. It is therefore possible that we send your orders in separate shipments if your products have been completed at different times. (made to order items)

Of course, you only pay the shipping costs once!

How can I send something back?

For items that are damaged, defective or not what you ordered, please contact us so we can best serve you and provide you with return instructions. Items that are made-to-order cannot be returned, unless they are faulty. 

How do I proceed in the event of an incorrect delivery?

Please contact our customer services team right away

Tel: 01728 666470

Email: sales@go2products.co.uk

Monday to Thursday 9am - 5pm

Friday 9am-3pm

I Have rceived a defective product, what do I do? 

Please contact our customer services team right away

Tel: 01728 666470

Email: sales@go2products.co.uk

Monday to Thursday 9am - 5pm

Friday 9am-3pm

Customer Accounts & Login

How can I update my details? 

You can change your personal data at any time. To do this, you must log into your customer account. You can change your data under my profile

I've forgotten my password. What now? 

No problem! You can request a new password at any time. Click on "Forgot your password" (link) under "My account" and then enter your email address. You will then receive an email with a link that you can use to reset your password. Click on Reset password in the email and then assign a new password. After you have assigned a new password, you can log in again as normal.

How do I sign in to my account? 

You can log in to Go2products under my account and register.

Registration has many advantages, such as:

Track order status

Request a quotation

Easy reordering

Management of multiple delivery addresses

Access printing templates

When registering, you have to provide data such as your first name, last name and email address, as well as a password for yourself. After registration, you will receive a confirmation email from us and can then log into your account at any time.

How can I delete my customer account?

Simply contact our customer service team who will gladly sort this for you.

Rewards

How can I sign up for rewards? 

The rewards icon is on the left hand side at the bottom of the screen, click that and you will have to sign up to our website to gain rewards while you shop.

How to redeem reward points?

Simply click the rewards icon in the bottom left corner, or from your account section, click ways to redeem then simply redeem your points for pounds.

How much are reward points worth? 

Every 100 points is worth £1

How can I gain more points?

There are certain things you can do such as, like and share our facebook page, or leave a verified review on trustpilot to gain extra points for money off your next order.